Privacy Policy
Last Updated date: March 25, 2024
Isabel Healthcare (“we,” “us,” “ours” or “Isabel”) respects your privacy. This privacy policy (“Privacy Policy”) explains how we collect, process, store and share personal information in connection with our website located at https://www.isabelhealthcare.com/ (including all subdomains such as https://symptomchecker.isabelhealthcare.com), our diagnosis decision support system and other services (collectively, the “Isabel Services”), including Isabel Services provided to our registered healthcare professional customers (“Pro Customers”).
By visiting our website, using the Isabel Services, or otherwise providing personal information to us, you acknowledge that you have read, understand and accept our privacy practices and policies outlined below, and you consent that we may collect, process, store and share personal information as described in this Privacy Policy.
1. Notice at Collection of Personal Information
Definition of Personal Information
We collect, process, store and share information that identifies, relates to or could reasonably be linked, directly or indirectly, with a particular individual or household (“personal information”).
Categories of Personal Information We Collect
- Contact information: full name, home or work address, email address and phone number
- Professional or employment-related information: place of employment, governing organization, registered number, job title and role in institution
- Account credentials: username and password
- Date of birth: if provided
- Financial information: bank account, wire transfer and credit card information
- Commercial information: billing details, payment history, products or services you purchased
- Internet and device information: including IP address and data regarding usage of our website
- Approximate geolocation
- Sensitive personal information: including health information, sex life, sexual orientation, racial or ethnic origin, age and gender
- Preference information: marketing preferences
- Inferences drawn from personal information
- Other information you choose to provide
Our Business Purposes for Collecting and Sharing Personal Information
We collect, process, store and/or share all categories of personal information for the following business purposes:
- Provide our website and services
- Administer, protect, support and improve our website and services
- Support our business operations
- Market our products and services
- Aggregate personal information
- Meet legal and compliance requirements
- Evaluate or conduct business changes
We do not collect or process personal information for automated decision-making or profiling.
2. Applicability of this Privacy Policy
This Privacy Policy applies to personal information we acquire from you or in connection with our website or services.
Sources of Personal Information
We collect personal information from:
- Directly from you
- Indirectly from you
- From third parties or public sources
Third-Party Links
Our website may include links to third-party websites. We do not endorse or control these websites.
Personal Information of Others You Share with Us
You may not disclose the personal information of another individual to us unless you have their prior written consent.
3. Your Privacy Rights and Choices
You have the right to:
- Know or access – request disclosure of your personal information.
- Data portability – request a copy of your personal information in a portable format.
- Deletion – request deletion of your personal information.
- Correction – request correction of your personal information.
- Limit use of sensitive information.
- Third-party marketing opt-out.
- Object to processing.
- Request restriction of processing.
- Withdraw your consent.
- Non-discrimination.
You may exercise your rights by sending us a written request.
4. Our Use of Cookies
Our website uses cookies and similar technologies to gather data about visitors and improve our services.
5. Our Uses of Personal Information in the Last 12 Months
We have collected personal information and disclosed it to third parties for business purposes. We have not sold personal information in the last 12 months.
| Category of Personal Information | Collected in Last 12 Months | Disclosed for Our Business Purposes in Last 12 Months |
|---|---|---|
| Identifiers | Yes | Yes |
| Personal information | Yes | Yes |
| Commercial information | Yes | Yes |
| Internet activity | Yes | Yes |
| Geolocation data | Yes | Yes |
| Professional information | Yes | Yes |
| Health, sex life, or sexual orientation | Yes | Yes |
6. Data Security and Processing
We maintain reasonable safeguards for the protection of personal information. We cannot guarantee that personal information will not be accessed or disclosed due to unauthorized access.
7. Changes and Amendments to Privacy Policy
We reserve the right to amend this Privacy Policy at our discretion and will post the revised policy on our website.
8. Contact Us
Data Controller:
- Isabel Healthcare, Inc (for US residents)
- Isabel Healthcare Limited (for non-US residents)
United States Address: 1710 Hermitage Road, Ann Arbor, Michigan 48104
Phone: 734-332-0612
Email: privacypolicy@isabelhealthcare.com
Outside the United States Phone: +44 7900 680970
If you have a disability, you may request an alternative format of this Privacy Policy by contacting us.