Privacy Policy

Last Updated date: March 25, 2024

Isabel Healthcare (“we,” “us,” “ours” or Isabel”) respects your privacy. This privacy policy (“Privacy Policy”) explains how we collect, process, store and share personal information in connection with our website located at https://www.isabelhealthcare.com/ (including all subdomains such as https://symptomchecker.isabelhealthcare.com), our diagnosis decision support system and other services (collectively, the “Isabel Services”), including Isabel Services provided to our registered healthcare professional customers (“Pro Customers”), and the operation of our company. If you are an individual, this Privacy Policy also provides you with important information about your personal information rights with respect to personal information that we control and how to exercise them.

By visiting our website, using the Isabel Services, or otherwise providing personal information to us, you acknowledge that you have read, understand and accept our privacy practices and policies outlined below, and you consent that we may collect, process, store and share personal information as described in this Privacy Policy, subject to the exercise of individual rights as explained in this Privacy Policy.

1. Notice at Collection of Personal Information

We collect, process, store and share information that identifies, relates to or could reasonably be linked, directly or indirectly, with a particular individual or household (“personal information”). Personal information does not include information publicly available from government records, or which is not personal, like anonymous, deidentified or aggregated data (even if it originally comes from personal information).

Depending on your relationship with us, we may collect, process and store, and share with third parties, the following categories of personal information:

• Contact information, if you register with Isabel, such as full name, home or work address, email address and phone number
• Professional or employment-related information, if you register with Isabel in connection with your organization or employer, such as your place of employment, governing organization, registered number, job title and role in institution
• Account credentials, if you register with Isabel, such as username and password
• Date of birth, if you provide it to us
• Financial information, if you purchase any Isabel Services, including bank account, wire transfer data, and payment card information
• Internet and device information (including identifiers, activity and analytics), such as IP address, browser type, and operating system
• Approximate geolocation when you are using our website or Isabel Services
• Sensitive personal information (including health, sex life, sexual orientation, racial or ethnic origin, age and gender), when you provide symptom or other health information to us
• Preference information, including preferences related to marketing, privacy or communications
• Inferences drawn from any of the personal information listed in this section
• Other information you choose to provide to us

Our Business Purposes for Collecting and Sharing Personal Information

We collect, process, store and/or share all of the categories of personal information identified above for our following business purposes:

• Provide our website and services, including to provide possible conditions suggested by the symptoms you report to us
• Administer, protect, support and improve our website and services, including troubleshooting, testing, conducting data analysis, making updates, and detecting and preventing fraud
• Support our business operations, which consist of running websites and offering services for profit
• Market our products and services using limited categories of personal information
• Aggregate personal information, including anonymizing and deidentifying personal information
• Meet legal and compliance requirements, including to perform audits, monitoring and reporting
• Evaluate or conduct business changes, including a merger, acquisition, or other transaction

Categories of Parties Whom We Share Your Personal Information

We share personal information with the following categories of third parties:

• Our affiliates for purposes consistent with this Privacy Policy
• Our support vendors who provide us with services that help us provide services or operate our business
• Our marketing vendors, including vendors that provide direct marketing assistance
• Parties you access, authorize or authenticate
• Parties for legal purposes, including governmental authorities and law enforcement
• Parties for business changes, for example, personal information that we collect may be shared with or transferred to a third party if we consider or undergo a merger, acquisition or similar event

Pro Customers

If you access the Isabel Services on behalf of a Pro Customer, you authorize us to share your personal information with such Pro Customer.

We Do Not Sell or Share Your Personal Information for Targeted Advertising

We do not sell personal information. For purposes of this Privacy Policy, “sell” means the disclosure of personal information to a third party in exchange for money or other valuable consideration.

Retention of Personal Information

We retain personal information for as long as necessary for our business purposes. This may include keeping your personal information for up to 7 years after you have stopped using our services.

2. Applicability of this Privacy Policy

This Privacy Policy covers how we treat personal information that we acquire from you, or in connection with our website or services provided to you or a Pro Customer.

Sources of Personal Information

We collect personal information from the following categories of sources:

• Directly from you
• Indirectly from you
• From third parties or public sources

Personal Information of Others You Share with Us

You may not disclose the personal information of another individual to us unless you have their prior written consent.

Protected Health Information

We do not collect or process Protected Health Information (“PHI”).

Aggregated Data

We may anonymize, deidentify and/or aggregate data so that it no longer constitutes personal information.

Personal Information of Children

We do not collect any personal information directly from children under 16 years of age.

3. Your Privacy Rights and Choices

With respect to personal information that we control, if you are an individual you have the right to:

• Know whether or not we are processing your personal information
• Access the categories of your personal information we have collected
• Request deletion of your personal information
• Request correction of inaccurate personal information
• Opt-out of sharing your personal information with third parties for direct marketing purposes

How to Exercise Your Personal Information Rights

To exercise the rights described above, you or your Authorized Agent must send us a written request. We may ask for information to verify your identity and process your request.

The Right to Lodge a Complaint with a Supervisory Authority

Subject to applicable privacy law, you have the right to lodge a complaint with your local data protection authority.

4. Our Use of Cookies

Our website uses cookies and similar technologies to gather data about visitors. We use cookies to analyze trends and improve our services.

For more information about cookies and how to manage them, please visit https://www.allaboutcookies.org/.

5. Our Uses of Personal Information in the Last 12 Months

In the last 12 months, we have collected personal information and disclosed personal information to third parties for our business purposes.

6. Data Security and Processing

We will maintain reasonable technical and organizational safeguards for the protection of the security and confidentiality of personal information from unauthorized access, use, disclosure, or transfer.

7. Changes and Amendments to Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion and will post the revised policy on our website.

8. Contact Us

Data Controller

With respect to US residents, the controller of your personal information is Isabel Healthcare, Inc.

Contact Us

United States
Isabel Healthcare, Inc
Address: 1710 Hermitage Road, Ann Arbor, Michigan 48104
Phone: +1734-332-0612
Email: privacypolicy@isabelhealthcare.com

Outside the United States
Isabel Healthcare Limited , United Kingdom
Phone: +44 7900 680970
Email: privacypolicy@isabelhealthcare.com

Disability Access
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